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Privacy Policy

Effective Date: January 1, 2024

Bellevue Animal Clinic ("we," "us," "our") operates the website bellevueac.com (the "Site"). We are committed to protecting the privacy of our clients and website visitors ("you," "your"). This Privacy Policy outlines how we collect, use, share, and protect your personal information and your rights regarding your data.

1. Information We Collect

We collect various types of personal data to provide and improve our veterinary services. The types of data we collect include:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Pet Information: Pet names, species, breeds, medical history, and treatment records.
  • Payment Information: Credit card details and billing information for service payments.
  • Technical Data: IP address, browser type, operating system, referral URLs, and other technical information.
  • Communication Records: Records of phone calls, emails, and other communications with our clinic.

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from You: When you fill out forms, schedule appointments, or request veterinary services.
  • During Veterinary Visits: When you bring your pet for examinations, treatments, or consultations.
  • Automatically: When you visit our Site, certain technical information may be collected.
  • From Third Parties: Such as other veterinary clinics when transferring medical records.

3. Use of Your Information

We use your personal data for the following purposes:

  • To Provide Veterinary Services: Managing your pet's healthcare needs and related services.
  • To Communicate: Sending you appointment reminders, treatment updates, and responding to inquiries.
  • To Maintain Medical Records: Keeping accurate records of your pet's health and treatment history.
  • To Process Payments: Handling billing and payment processing for services rendered.
  • To Improve Our Services: Analyzing usage data to enhance our clinic operations and website.
  • Legal Compliance: Ensuring compliance with veterinary regulations and legal requirements.

4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third parties who assist us in providing veterinary services, such as laboratory services, specialists, and administrative support.
  • Other Veterinary Professionals: When referring your pet to specialists or transferring care.
  • Legal Authorities: When required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred.
  • Emergency Situations: When necessary to protect the health and safety of your pet or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. All veterinary records are maintained in accordance with professional standards and legal requirements.

6. Your Rights

Under U.S. privacy laws, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you and your pets.
  • Rectification: You can request that we correct any inaccuracies in your personal data.
  • Erasure: You can request that we delete your personal data, subject to legal and professional obligations.
  • Restriction of Processing: You can request that we limit the processing of your personal data.
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
  • Objection: You can object to the processing of your personal data based on our legitimate interests.

To exercise any of these rights, please contact us at the information provided in the "Contact Us" section below.

7. Medical Records Retention

Veterinary medical records are retained in accordance with state veterinary practice regulations and professional standards. These records may be retained for extended periods to ensure continuity of care and compliance with legal requirements.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. Changes are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: (337) 942-7126

Address: 5302 Highway 182, Opelousas, LA 70570

Email: info@bellevueac.com

By using our Site and services, you consent to the terms of this Privacy Policy. We are committed to maintaining the confidentiality and security of your personal information and that of your beloved pets.